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Greetings from Amazon.co.uk. Your order is currently on hold as the billing information you provided did not match the information on file with your card issuer. Your Amazon.co.uk account and orders will remain on hold until we have been able to successfully verify the billing information for your recent purchase - you will not be able to access your account until the verification is complete and the hold on your account has been removed. Please respond to this message at your earliest convenience and provide us with the name, billing address and telephone number as it appears on a recent bank or credit card statement. Please keep in mind that if you have recently moved, you may need to update this information with the card issuer. **************************************************************** Please note: Your order will be held for a maximum of 4 days, after which time it will be cancelled if we haven’t received your response. To avoid disappointment, please reply to this message with the required information. **************************************************************** Please do not place a new order using a new account as this may result in additional delays. We will remove the hold on your Amazon.co.uk account and complete the processing of your orders once we have verified your billing information. Thank you for your patience with our security measures, we look forward to hearing from you shortly. Sincerely, Account Specialist Amazon.co.uk ==============